Tech Team - Technology Team Survey
Discussion of Technology Team Faculty & Staff Survey Questions
Goal
The goal of the survey is to get a pulse check on all that is going on with technology on campus. This is a wonderful opportunity for us to find out what faculty & staff are thinking about what we are doing and on where we should be going. There is no doubt that there will be some overarching questions that cover everyone, but I also think that there are specific questions that pertain to different areas and divisions.
Timing
Looks like we have decided that the survey should go out the first week of Dec. We need to focus on:
1. What are we doing well?
2. What do we need to work on?
Questions from Last Spring
Although some technical issues can take longer than others to resolve, we try to respond to service calls within 24 hrs. Does your technologist respond to requests for help in a timely manner? always, usually, sometimes, never
When you have an urgent request for technology help does your technologist respond immediately? always, usually, sometimes, never
What is your preferred way of contacting tech support? email, telephone, face to face, tell your division head and have them contact support
Reinforces and assists teachers in technology integration and activities? always, usually, sometimes, never
Would you say that important communications equipment like telephones, email and internet access are reliable in your classroom and office. always, usually, sometimes, never
Is the hardware you teach with ie(laptop, projector, AV Crestron box, Activ Board etc.) maintained in good working order by tech staff? always, usually, sometimes, never
Do you have access to additional technology resources such as computer labs, laptop carts, activ votes or mobile projectors when you need them? always, usually, sometimes, never
Are you kept abreast of software updates, patches, fixes, and program modification as needed? always, usually, sometimes, never
Does your campus technologist provide spontaneous training/technical assistance as needed? always, usually, sometimes, never
What types of training do you prefer? (one-to-one, small group, large group, presentation at divisional faculty meeting, online videos, online packets)
What technology topics are you interested in learning more about?
Team Brainstorming Questions
Name optional
Division required
Are you satisfied with the current state of technology at SJS? Rate 1 to 5? Rate 1 to 10?
Timeliness of response to service requests
- Do you not notify the tech team of problems? Yes/No
- If yes, why? Blank fill-in box? List with other?
Is the technology you want available to you when you need it? Yes/No? Rate 1 to 5? Rate 1 to 10?
Are there technologies you have heard about or seen that you want at SJS? Yes/No
- If yes, what? Blank fill-in box?
Do you feel adequately prepared/trained to use the technology resources that you have? Rate 1 to 5? Rate 1 to 10?
- What training sessions have you been to?
What areas of educational technologies would you be interested in exploring? Blank fill-in box? (Jeff: Will they know?)
What types of training sessions is most helpful? Large group/small group/individual/online/video
Do you feel the Technology Dept's "door" is open to you? Rate 1 to 5? Rate 1 to 10?
Besides Microsoft Office, Internet browsing, email, attendance, grades, and posting assignments, what else do you use your laptop to do? Comment Field?
What specific improvements or enhancements to the network and/or network software would you like to see? (Jeff: Will they know or be able to articulate?)
Need questions on communication
THE Survey
Actual questions worded with measurement should go here. Take above, work it, etc. More questions can be added that what is above.
(Lori) I took the questions from both sections above, eliminated duplicates and pasted in this area. I thought it might be helpful to delineate the questions by topic area. In the actual survey, topics will not be delineated by category.
General Division: LS, MS, US, Staff
Are you satisfied with the current state of technology at SJS? Rate 1 to 5 (1=bad, 5=good)
Do you have access to additional technology resources when you need them? computer labs always, usually, sometimes, never, does not apply laptop carts always, usually, sometimes, never, does not apply activotes always, usually, sometimes, never, does not apply mobile projectors always, usually, sometimes, never, does not apply
Have you seen or heard about a technology that you would like to use at St. John's School? Yes/No
• If yes, what? Blank fill-in box
Do you feel the Technology Department's "door" is open to you? Rate 1 to 5
Hardware Does your technologist respond to non-emergency requests for help within one business day? always, usually, sometimes, never
When you have an emergency request for technology help does your technologist respond immediately? always, usually, sometimes, never
What is your preferred way of contacting tech support? email, telephone, face to face
Timeliness of response to service requests • Do you notify the tech team of problems? Yes/No • If no, why? Blank fill-in box? List with other?
Is the hardware you teach with (ie laptop, projector, AV Crestron box, Activ Board etc.) maintained in good working order by tech staff? always, usually, sometimes, never
Network Would you say that important communications equipment like telephones, email and internet access are reliable in your classroom and office? always, usually, sometimes, never
What specific improvements or enhancements to the network and/or network software would you like to see? (Jeff: Will they know or be able to articulate?)
Are you kept abreast of software updates, patches, fixes, and program modification as needed? always, usually, sometimes, never or 1 to 5 rating scale?
Technology Integration Does your campus technologist provide spontaneous training/technical assistance as needed? always, usually, sometimes, never
What types of training do you prefer? (Check all that apply: one-to-one, small group, large group, presentation at divisional faculty meeting, online videos, online packets)
Do you feel adequately prepared/trained to use the technology resources that you have? Rate 1 to 5? Rate 1 to 10? • What training sessions have you attended?
What areas of educational technologies would you be interested in exploring? Blank fill-in box? (Jeff: Will they know?)
