Tech Team - Technology Team Survey

Discussion of Technology Team Faculty & Staff Survey Questions

Goal

The goal of the survey is to get a pulse check on all that is going on with technology on campus. This is a wonderful opportunity for us to find out what faculty & staff are thinking about what we are doing and on where we should be going. There is no doubt that there will be some overarching questions that cover everyone, but I also think that there are specific questions that pertain to different areas and divisions.

Timing

I would still like to propose that we shoot for doing this survey at the end of Oct. or beginning of Nov. Should we do the 2 question survey this spring?

1. What are we doing well? 2. What do we need to work on?

Here are some questions I can think of to ask that would help me understand here I am as a div tech.PLEASE ADD OR COMMENT THIS IS A WORK IN PROGRESS!

Although some technical issues can take longer than others to resolve, we try to respond to service calls within 24 hrs. Does your technologist respond to requests for help in a timely manner? always, usually, sometimes, never

When you have an urgent request for technology help does your technologist respond immediately? always, usually, sometimes, never

Would you say that important communications equipment like telephones, email and internet access are reliable in your classroom and office. always, usually, sometimes, never

Is the hardware in your room ie(projector, AV Crestron box, Activ Board etc. are maintained in good working order by tech staff? always, usually, sometimes, never

Do you have access to additional technology resources such as computer labs, laptop carts, activ votes or mobile projectors when you need them? always, usually, sometimes, never